Housekeeping Position

Mega Rockstar Agent

Job Summary

The primary responsibility of the Butler is to provide exceptional service to all guests in suites in the assigned area.

Knowledge, experience, skill, and/or ability

  • Possess exemplary interpersonal skills and premium service etiquette.
  • Provide each guest with a truly memorable level of service.
  • Inspect each guest suite prior to embarkation.
  • Greet guests and provide introduction on embarkation day.
  • Explain fully all services, and guest suite and bathroom amenities.
  • Make reservations for guests at the Alternative Restaurant on board, and shore side restaurants when asked to do so.
  • Possess ability to explain all menus and wines to the guests.
  • Provide delivery service for invitations, gifts and flowers.
  • Assist guests in disembarking the vessel during disembarkation.
  • Take care of guest personal laundry requests, taking it to and from the laundry
  • Re-stock the Mini-Bars twice per day or when needed.
  • Replenish supplies such as drinking glasses, stationary, ice, fruit bowl and all other amenities.
  • Report and follow up all defective equipment, fixtures and supplies.
  • Ensure the cleanliness of the suites.
  • Serve breakfast, lunch or dinner in suite as requested.
  • Possess knowledge of the United States Public Health Rules and Regulations.
  • Ensure personal appearance and personal hygiene and uniform are at all times in accordance with the company rules and regulations.
  • Arrange in- suite cocktail parties when asked.
  • Deliver afternoon VIP canapĂ©s and cookies.
  • Hand Deliver shore excursions tickets and specialty restaurant reservation cards.
  • Inform guests of the itinerary ports of call and help make arrangements for excursions and tours.
  • Bring newspapers and/or other literature, as needed, daily.
  • Escort guests to officers’ tables when invited.
  • Provide shoe polish service.