Mega Rockstar Agent

Knowledge, experience, skill, and/or ability

• Possess exemplary interpersonal skills and premium service etiquette.
• Provide each guest with a truly memorable level of service.
• Inspect each guest suite prior to embarkation.
• Greet guests and provide introduction on embarkation day.
• Explain fully all services, and guest suite and bathroom amenities.
• Make reservations for guests at the Alternative Restaurant on board, and shore side restaurants when asked to do so.
• Possess ability to explain all menus and wines to the guests.
• Provide delivery service for invitations, gifts and flowers.
• Assist guests in disembarking the vessel during disembarkation.
• Take care of guest personal laundry requests, taking it to and from the laundry
• Re-stock the Mini-Bars twice per day or when needed.
• Replenish supplies such as drinking glasses, stationary, ice, fruit bowl and all other amenities.
• Report and follow up all defective equipment, fixtures and supplies.
• Ensure the cleanliness of the suites.
• Serve breakfast, lunch or dinner in suite as requested.
• Possess knowledge of the United States Public Health Rules and Regulations.
• Ensure personal appearance and personal hygiene and uniform are at all times in accordance with the company rules and regulations.
• Arrange in- suite cocktail parties when asked.
• Deliver afternoon VIP canapés and cookies.
• Hand Deliver shore excursions tickets and specialty restaurant reservation cards.
• Inform guests of the itinerary ports of call and help make arrangements for excursions and tours.
• Bring newspapers and/or other literature, as needed, daily.
• Escort guests to officers’ tables when invited.
• Provide shoe polish service.