Housekeeping Position


Job Summary

The primary responsibility of the Butler is to provide exceptional service to all guests in suites in the assigned area.

Knowledge, experience, skill, and/or ability

  • Possess exemplary interpersonal skills and premium service etiquette.
  • Provide each guest with a truly memorable level of service.
  • Inspect each guest suite prior to embarkation.
  • Greet guests and provide introduction on embarkation day.
  • Explain fully all services, and guest suite and bathroom amenities.
  • Make reservations for guests at the Alternative Restaurant on board, and shore side restaurants when asked to do so.
  • Possess ability to explain all menus and wines to the guests.
  • Provide delivery service for invitations, gifts and flowers.
  • Assist guests in disembarking the vessel during disembarkation.
  • Take care of guest personal laundry requests, taking it to and from the laundry
  • Re-stock the Mini-Bars twice per day or when needed.
  • Replenish supplies such as drinking glasses, stationary, ice, fruit bowl and all other amenities.
  • Report and follow up all defective equipment, fixtures and supplies.
  • Ensure the cleanliness of the suites.
  • Serve breakfast, lunch or dinner in suite as requested.
  • Possess knowledge of the United States Public Health Rules and Regulations.
  • Ensure personal appearance and personal hygiene and uniform are at all times in accordance with the company rules and regulations.
  • Arrange in- suite cocktail parties when asked.
  • Deliver afternoon VIP canapĂ©s and cookies.
  • Hand Deliver shore excursions tickets and specialty restaurant reservation cards.
  • Inform guests of the itinerary ports of call and help make arrangements for excursions and tours.
  • Bring newspapers and/or other literature, as needed, daily.
  • Escort guests to officers’ tables when invited.
  • Provide shoe polish service.